Sync: Revolutionizing Veterinary Care with Smart Automation

Personalized follow-ups powered by Sync., Sophie, and Summ for unmatched efficiency and client care.
Efficiency: Automation reduces admin tasks, letting staff focus on care.
Personalization: Tailored communication ensures clients feel valued.
Integration: Sync., Sophie, and Summ unify workflows seamlessly.
Scalability: Adapts to new services and tech as the clinic grows.

Key Components of Sync. 

A maximum automated and personalized patient follow-up system leverages the advanced features of Sync. to maximize efficiency, ensure consistent communication, and deliver exceptional client experiences. By integrating technologies like Sophie and Summ, veterinary clinics can automate complex workflows while maintaining a personal touch.
  • 1. Automated and Personalized Follow-Ups
    Personalized Communication:
    Automated follow-up messages tailored to the procedure or treatment (e.g., post-surgical care, vaccinations).

    Sent via WhatsApp or e-mail for maximum client reach.


    Customizable Triggers. Follow-ups are triggered by:
    Appointment type (e.g., surgery, wellness visit, injections).

    Specific timelines (e.g., 24 hours, 7 days, or 1 month post-appointment).

  • 2. Integration with Sophie for Pre-Appointment Customization
    24/7 Appointment Booking:
    Sophie allows clients to book appointments anytime, fully aligned with clinic-specific requirements (staff availability, procedure-specific time slots).


    Pre-Anamnesis Automation:
    During the booking process, Sophie sends pre-appointment questions via WhatsApp (e.g., symptoms, behavior, or recent changes)

    Responses are automatically populated into the relevant consultation template within the patient record.

  • 3. Enhanced Documentation with Summ
    Voice-to-Text Summarization:
    Summ creates accurate, real-time summaries of consultations or procedures.

    Automatically populates the summary into the appropriate section of the patient record, reducing documentation time.


    Seamless Integration with Templates:
    Summ links directly to Sync., ensuring summaries are immediately available in the treatment template for review or follow-up.

  • 4. Comprehensive Customization Features
    The system is built with a high degree of customizability to meet the specific needs of any clinic:

    All-in-One Templates:
    Tailored for consultations, procedures, and follow-ups across specialties like gastroenterology, dermatology, surgery, Librela-Solensia-Cytopoint, hospitalization, and more.


    Internal Communication Platform:
    Real-time messaging within the system for seamless collaboration among staff members.


    Fantastic Appointment Wizard:
    Ensures accurate scheduling of procedures based on staff expertise, roster availability, and required equipment. Saves time and stress.


    Calendar and Roster Management:
    Synchronizes with team rosters to avoid conflicts or scheduling errors.


    24/7 Appointment Booking:
    Fully automated and client-friendly booking system integrated with Sophie.


    Labs and Imaging Integration:
    Automatic updates of lab results, X-rays, and ultrasound findings directly into patient records.


    Billing and Invoicing:
    Automated invoicing for procedures and products, with tailored pricing bundles.

  • 5. Robust Automation Features
    Automated Reminders:
    Pre-appointment reminders for clients (e.g., fasting instructions for surgery).

    Post-appointment reminders for medication schedules or future appointments.


    Task Management:
    Automatically assigns follow-up tasks to staff, ensuring no client is overlooked.


    Inventory Management:
    Tracks medication or product usage during follow-up treatments, triggering reorders when stock is low.

  • 6. Streamlined Client Communication
    Centralized Messaging:
    All client queries and responses (via WhatsApp, SMS, email) are stored in Sync., eliminating the need for external platforms.


    Owner and Pet Management:
    Detailed profiles ensure all communication is personalized, with pet-specific histories and preferences readily available.
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